Refund policy

RETURN & REFUND POLICY

Made-to-Order Products

All JenyaBer garments are made to order according to each customer’s individual measurements and specifications. Every piece is unique and created especially for you. Our skilled artisans dedicate significant time and craftsmanship to producing each garment, including detailed handmade embroidery and finishing.

Because our products are custom-made and personalized, all sales are final. Made-to-order items are not eligible for returns, exchanges, or refunds.

Please carefully review your measurements, selected size, color, design details, and order information before placing your order. JenyaBer is not responsible for incorrect measurements provided by the customer.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible at jenyaberusa@gmail.com.

Once production has begun or materials have been purchased for your order, the order cannot be changed or canceled.

Damages and Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us promptly at jenyaberusa@gmail.com.

Please include:

Your order number

A description of the issue

Clear photographs or videos showing the problem

We will review your request and determine the appropriate solution. Depending on the circumstances, we may offer a repair, alteration, replacement, or refund.

Alterations and Fit

Because each garment is created using the measurements provided by the customer, we cannot accept returns or provide refunds due to incorrect measurements submitted at the time of purchase.

If an alteration is needed, please contact us at jenyaberusa@gmail.com. We will review the situation and let you know whether an alteration is possible. Additional alteration and shipping costs may apply.

Non-Returnable Items

The following items cannot be returned or exchanged:

Made-to-order garments

Custom-sized garments

Personalized or specially modified products

Items featuring handmade embroidery or custom decorative work

Sale items

Gift cards

Items that have been worn, washed, altered, damaged, or used

Contact Us

If you have any questions about your order or this policy, please contact us at:

jenyaberusa@gmail.com