Shipping policy
SHIPPING POLICY
Last updated: August 17, 2026
MADE-TO-ORDER PRODUCTION
JenyaBer garments are made to order and created individually for each customer. Every piece requires time for tailoring, handmade embroidery, detailed finishing, and quality inspection.
Please allow up to 30 calendar days from the date your order is confirmed for production and preparation for shipment. More complex or highly customized designs may require additional time. If additional production time is needed, we will contact you using the email address provided with your order.
Please note that production time is separate from shipping and delivery time.
SHIPPING AND DELIVERY
Once your order has been completed and passed our quality inspection, it will be prepared for shipment.
Estimated delivery time after dispatch is generally 5–10 business days. Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather conditions, holidays, or other circumstances outside our reasonable control.
You will receive a shipping confirmation email with tracking information when your order has been dispatched.
SHIPPING COSTS
Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, customers are responsible for any customs duties, import taxes, or related charges. JenyaBer does not control these charges and cannot predict their amount.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us immediately at jenyaberusa@gmail.com.
Once an order has been shipped, we may not be able to change the delivery address. Additional costs resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be the customer’s responsibility.
DELIVERY DELAYS
Production and delivery dates are estimates and are not guaranteed. JenyaBer is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, holidays, transportation disruptions, incorrect customer information, or other circumstances outside our reasonable control.
We will make reasonable efforts to keep you informed if we become aware of a significant delay affecting your order.
LOST, DAMAGED, OR MISSING PACKAGES
Please inspect your package immediately upon delivery.
If your order arrives damaged, contains an incorrect item, or appears to be missing, please contact us promptly at jenyaberusa@gmail.com.
Include your order number, a description of the issue, and clear photographs of the package and item. We will review the situation and assist you with the appropriate next steps.
JenyaBer is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. In such cases, please contact the shipping carrier and check with members of your household, neighbors, building management, or the delivery location.
CONTACT US
If you have any questions about production, shipping, or delivery, please contact us at:
jenyaberusa@gmail.com